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Programmer/Analyst (Crystal Reports)

Job Description

•Design technical solutions to enable interface between Client and NCO systems.
•Develop and implement programming codes to meet designed interface solutions between NCO and Client systems.
•Perform unit testing to ensure viability of programming through validating individual units of source codes, script, and/or architecture.
•When requested, required to perform troubleshooting through analysis of code and data, identify system issues and concerns, and provide resolution.
•Advise user departments in computer applications, capabilities, alternative programming approaches, and limitations to resolve specific problems and/or make changes to programs.
•When requested, required to write technical documentation to communicate project status to next phase and/or to provide user instructions to Information Technology (IT) Operations department.
•When requested, required to provide training and direction to junior Programming staff.
• Perform ongoing systems maintenance to update or revise programming needs, or to identify and correct in-house systems applications.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
•Knowledge, understanding, and compliance with NCO policies and procedures.
o Provide feedback to management concerning possible problems or areas of improvement.
o Make recommendations to implement improved processes.
o Perform other duties as assigned by management.

Tech Professional Description

•Candidate must possess at least a Bachelors/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
•Expert knowledge of Crystal Reports development, 2-5 years experience.
•Intermediate knowledge of Crystal 10 Management Console, and Business Objects Management Console 11.5
•Intermediate knowledge of SQL
•Proficiency with MS Access and Excel
•Excellent interpersonal, written, and oral communication skills.
•Ability to maintain the highest level of confidentiality.
•Ability to adapt to a flexible schedule.

Educational Information

Educational level	: Bachelor's
Field of Study	: Computer Studies

Language Proficiency

Primary Language	: English
Reading Proficiency	: Good
Writing Proficiency	: Good
Speaking Proficiency	: Good

About the Employer

NCO Financial Systems, Inc.

NCO is an industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO''s inception in 1926, our goal has remained constant - to reduce client operating expenses, increase cash flow, and improve their customers'' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions.

 

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