Partner Webdesk Support Associate

Job Description

•Responsible for accessing the mailbox and responding directly to the user with the necessary assistance for level 1 support. If the inquiry is beyond level 1, then the inquiry shall be forwarded to the level 2 support EL for additional help.
•Use chat tool to support sales and other users within the PartnerWeb system.
•Takes Help Desk phone calls from sales people to provide help in resolving their problems.
•Uses GoToAssist tool to help diagnose the problem.
•For help beyond the level 1, this person is responsible for documenting the problem and assisting development with the resolution.
•Must respond to ALL inquiries, email and phone messages within the same work shift (chat respond is required on demand).
•Will primarily support North America time zones and is subject to shift rotations.

Educational Information

Educational level	: Bachelor's
Field of Study	: Computer Science, Information Technology, Engineering or any related field

Language Proficiency

Primary Language	: English
Reading Proficiency	: Excellent
Writing Proficiency	: Excellent
Speaking Proficiency	: Excellent

About the Employer

Emerson Network Power

Emerson Network Power, a business of Emerson (NYSE:EMR), is the global leader in enabling Business-Critical Continuity™ from grid to chip for telecommunication networks, data centers, health care and industrial facilities. Emerson Network Power provides innovative solutions and expertise in areas including AC and DC power and precision cooling systems, embedded computing and power, integrated racks and enclosures, power switching and controls, monitoring, and connectivity. All solutions are supported globally by local Emerson Network Power service technicians.

 

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